Frequently Asked Questions
Since 2007, more than 4.7+ million members have joined the Club to help reach their financial goals. As the only digital marketplace bank at scale, our members can gain access to a broad range of financial products and services through a technology-driven platform, designed to help them pay less when borrowing and earn more when saving.
If you maintain minimum or average balance requirements and don’t exceed account transaction limits, it is possible to avoid paying certain fees on some of our business checking and savings accounts. Please see individual product pages for more information.
To replace an ATM card, please sign on to Online® to request your new replacement card online. You can also visit a branch or call our National Business Banking Center
Send domestic and international wires to personal or business accounts quickly and securely with Online® Wires.
go to Account Summary, and select the option to reactivate your account that is displayed next to the inactive account.
In order to change a name on your account, you need to complete a new signature card.
To make a change of address and order new checks you may log into a secured Online session and submit a request.
Absolutely. You can choose Online Statements1 through Online. We'll even send you email notifications when your statements are available.